Есть Cisco 2851 c подключаемыми к нему sip телефонами (версию ios см. в конфиге ниже).С помощью встроенных скриптов b-acd настроено интерактивное меню, которое, в принципе, работает (я могу сделать выбор и получаю адекватную рекацию). Но но я не слышу воспроизводимое голосовое приветствие и описание опций интерактивного меню. В нете искал и, действительно, проблема такая бывает, но решения для себя не нашел. Вот конфиг (вернее его часть, касающаяся темы): hostname C2851 ! boot-start-marker boot system flash c2800nm-spservicesk9-mz.124-22.T4.bin boot-end-marker ! logging message-counter syslog ! voice service voip allow-connections h323 to sip allow-connections sip to h323 allow-connections sip to sip no supplementary-service sip moved-temporarily no supplementary-service sip refer redirect ip2ip fax protocol t38 ls-redundancy 0 hs-redundancy 0 fallback cisco sip registrar server expires max 600 min 60 ! ! voice class codec 100 codec preference 1 g711alaw ! ! voice register global mode cme max-dn 288 max-pool 96 timezone 28 time-format 24 date-format D/M/Y ! voice register dn 1 number 711 no-reg label Reception ! ... ... ! voice register dn 30 number 789 name AudioCodesTest1 ! voice register dn 31 number 788 name AudioCodesTest2 ! voice register dn 32 number 787 name VladTest ! voice register pool 1 id mac 000E.08D6.EF15 number 1 dn 1 presence call-list voice-class codec 100 description Reception_Aesthetics no vad ! ... ... ! voice register pool 30 id mac 0090.8F1E.D5A4 number 1 dn 30 voice-class codec 100 no vad ! voice register pool 31 id mac 0090.8F1E.DBDB number 1 dn 31 voice-class codec 100 no vad ! voice register pool 32 id mac 0016.44E6.412E number 1 dn 32 voice-class codec 100 no vad ! voice hunt-group 1 longest-idle list 789,788 timeout 15 pilot 780 ! ! voice hunt-group 2 longest-idle list 789,788 timeout 15 pilot 782 ! ! ! ... ... ! application ! service app-b-acd-aa param voice-mail 5003 paramspace english index 0 param max-time-call-retry 700 param service-name app-b-acd param number-of-hunt-grps 2 paramspace english language en param handoff-string app-b-acd-aa param dial-by-extension-option 1 param max-time-vm-retry 2 paramspace english location flash: param aa-pilot 781 param second-greeting-time 15 param welcome-prompt _bacd_welcome.au param call-retry-timer 15 ! service app-b-acd param queue-len 9 param number-of-hunt-grps 2 param aa-hunt2 780 param aa-hunt3 782 param queue-manager-debugs 1 ! ! ! dial-peer voice 781 voip description === B-ACD entry === service app-b-acd-aa destination-pattern 781T voice-class codec 100 session target ipv4:192.168.100.1 incoming called-number 781 dtmf-relay h245-alphanumeric no vad ! ! telephony-service max-conferences 8 gain -6 moh music-on-hold.au multicast moh 224.168.168.168 port 6061 transfer-system full-consult create cnf-files version-stamp Jan 01 2002 00:00:00 !
Вот лог при звонке на pilot number b-acd и выбор одного из пунктов меню: *Mar 30 08:05:18.056: //-1//AFW_:/C_ServiceSession_Event_Handler: *Mar 30 08:05:18.056: //-1//AFW_:/AFW_Session_New: *Mar 30 08:05:18.056: //102610//AFW_:/C_PackageSession_NewCall: Session module listened by TclModule_47E96664_0_2724737304 *Mar 30 08:05:18.056: //102610//AFW_:/Open_SetupIndication: Calling #(789), Calling Name (), Called #(781), peer_tag(40005) *Mar 30 08:05:18.056: //102610//AFW_:/SetupValidateSharedln: calledNum=781, callingNum=789, callID=102610, callinf.peertag=40005, *Mar 30 08:05:18.056: //-1//AFW_:/C_PackageSession_GetSigPeer: *Mar 30 08:05:18.064: //102612//TCL :/tcl_PutsObjCmd: proc init_perCallvars *Mar 30 08:05:18.064: *Mar 30 08:05:18.068: //102612//TCL :/tcl_PutsObjCmd: TCL AA: ++ Playing Welcome Prompt and options menu ++ *Mar 30 08:05:18.088: //102610//AFW_:/ContactingDest_SignalEvent: *Mar 30 08:05:18.092: //102610//AFW_:/ContactingDest_SetupDone: *Mar 30 08:05:22.492: //102601//TCL :/tcl_PutsObjCmd: TCL B-ACD: +++ New incoming call to queue 780 +++ *Mar 30 08:05:22.492: //102601//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>> THE QUEUE IS {TclModule_47E97354_0_2724737312 {CALL_NEW} {1269936322}} <<< *Mar 30 08:05:22.492: //102612//TCL :/tcl_PutsObjCmd: TCL AA: -- MEDIA STATUS = ms_001 -- *Mar 30 08:05:22.492: //102612//TCL :/tcl_PutsObjCmd: TCL AA: -- ERROR: Unable to play prompt; File not found -- *Mar 30 08:05:22.492: //102612//TCL :/tcl_PutsObjCmd: TCL AA: +++ Playing MOH +++ *Mar 30 08:05:22.492: //102601//TCL :/tcl_PutsObjCmd: TCL B-ACD: +++ 780 Queue Length = 1 +++ *Mar 30 08:05:22.496: //102612//TCL :/tcl_PutsObjCmd: TCL AA: -- MEDIA STATUS = ms_001 -- *Mar 30 08:05:22.496: //102612//TCL :/tcl_PutsObjCmd: TCL AA: -- ERROR: Unable to play prompt; File not found -- *Mar 30 08:05:22.496: //102612//TCL :/tcl_PutsObjCmd: TCL AA: +++ Playing MOH +++ *Mar 30 08:05:22.500: //102612//TCL :/tcl_PutsObjCmd: TCL AA: >>> Destination Huntgroup = 780 <<< *Mar 30 08:05:22.508: //102601//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>> THE QUEUE IS {TclModule_47E97354_0_2724737312 {CALL_PROGRESS} {1269936322}} <<< *Mar 30 08:05:22.508: //102612//TCL :/tcl_PutsObjCmd: TCL AA: -- MEDIA STATUS = ms_001 -- *Mar 30 08:05:22.508: //102612//TCL :/tcl_PutsObjCmd: TCL AA: -- ERROR: Unable to play prompt; File not found -- *Mar 30 08:05:22.512: //102612//TCL :/tcl_PutsObjCmd: TCL AA: +++ Playing MOH +++ *Mar 30 08:05:22.512: //102612//TCL :/tcl_PutsObjCmd: TCL AA: -- MEDIA STATUS = ms_001 -- *Mar 30 08:05:22.512: //102612//TCL :/tcl_PutsObjCmd: TCL AA: -- ERROR: Unable to play prompt; File not found -- *Mar 30 08:05:22.512: //102612//TCL :/tcl_PutsObjCmd: TCL AA: +++ Playing MOH +++ *Mar 30 08:05:22.512: //102612//TCL :/tcl_PutsObjCmd: TCL AA: -- MEDIA STATUS = ms_001 -- *Mar 30 08:05:22.512: //102612//TCL :/tcl_PutsObjCmd: TCL AA: -- ERROR: Unable to play prompt; File not found -- *Mar 30 08:05:22.512: //102612//TCL :/tcl_PutsObjCmd: TCL AA: +++ Playing MOH +++ *Mar 30 08:05:22.512: //102612//TCL :/tcl_PutsObjCmd: TCL AA: -- MEDIA STATUS = ms_001 -- *Mar 30 08:05:22.516: //102612//TCL :/tcl_PutsObjCmd: TCL AA: -- ERROR: Unable to play prompt; File not found -- *Mar 30 08:05:22.516: //102612//TCL :/tcl_PutsObjCmd: TCL AA: +++ Playing MOH +++ *Mar 30 08:05:22.516: //102612//TCL :/tcl_PutsObjCmd: TCL AA: -- MEDIA STATUS = ms_001 -- *Mar 30 08:05:22.516: //102612//TCL :/tcl_PutsObjCmd: TCL AA: -- ERROR: Unable to play prompt; File not found -- *Mar 30 08:05:22.516: //102612//TCL :/tcl_PutsObjCmd: TCL AA: +++ Playing MOH +++ *Mar 30 08:05:22.516: //102612//TCL :/tcl_PutsObjCmd: TCL AA: -- MEDIA STATUS = ms_001 -- *Mar 30 08:05:22.516: //102612//TCL :/tcl_PutsObjCmd: TCL AA: -- ERROR: Unable to play prompt; File not found -- *Mar 30 08:05:22.516: //102612//TCL :/tcl_PutsObjCmd: TCL AA: +++ Playing MOH +++ *Mar 30 08:05:22.520: //102612//TCL :/tcl_PutsObjCmd: TCL AA: -- MEDIA STATUS = ms_001 -- *Mar 30 08:05:22.520: //102612//TCL :/tcl_PutsObjCmd: TCL AA: -- ERROR: Unable to play prompt; File not found -- *Mar 30 08:05:22.520: //102612//TCL :/tcl_PutsObjCmd: TCL AA: +++ Playing MOH +++ *Mar 30 08:05:22.520: //102612//TCL :/tcl_PutsObjCmd: TCL AA: -- MEDIA STATUS = ms_001 -- *Mar 30 08:05:22.520: //102612//TCL :/tcl_PutsObjCmd: TCL AA: -- ERROR: Unable to play prompt; File not found -- *Mar 30 08:05:22.520: //102612//TCL :/tcl_PutsObjCmd: TCL AA: +++ Playing MOH +++ *Mar 30 08:05:32.284: //102610//AFW_:/AnyState_Disconnected: *Mar 30 08:05:32.284: //102610//AFW_:/Session_Close: lastFailureCause 16 *Mar 30 08:05:32.284: //102610//AFW_:/AFW_M_Session_Terminate: *Mar 30 08:05:32.284: //102610//AFW_:/AFW_M_Session_Terminate: lastFailureCause 16 *Mar 30 08:05:32.284: //102610//AFW_:/Session_Cleaner: *Mar 30 08:05:32.284: //-1//AFW_:/C_ServiceSession_Event_Handler: *Mar 30 08:05:32.284: //102610/D0568DD08BC7/AFW_:/C_ServiceSession_Event_Handler: Received event CC_EV_CALL_DISCONNECTED[17] in Main Loop *Mar 30 08:05:32.284: //102610//AFW_:/Closing_AnyEvent: *Mar 30 08:05:32.284: //102610//AFW_:/Session_Cleaner: *Mar 30 08:05:32.292: //102610//AFW_:/Closing_AnyEvent: *Mar 30 08:05:32.292: //102610//AFW_:/Session_Cleaner: *Mar 30 08:05:32.292: //-1//AFW_:/C_ServiceSession_Event_Handler: *Mar 30 08:05:32.292: //102610/D0568DD08BC7/AFW_:/C_ServiceSession_Event_Handler: Received event CC_EV_CALL_DISCONNECT_DONE[18] in Main Loop *Mar 30 08:05:32.296: //102601//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>> Call Abandoned Time = 10 Seconds<<< *Mar 30 08:05:32.296: //102601//TCL :/tcl_PutsObjCmd: TCL B-ACD ++ Service Counter = 3 ++ *Mar 30 08:05:32.296: //102601//TCL :/tcl_PutsObjCmd: TCL B-ACD: +++ 780 Queue Length = 0 +++ *Mar 30 08:05:32.300: //102610//AFW_:/Closing_AnyEvent: *Mar 30 08:05:32.300: //102610//AFW_:/Session_Cleaner: *Mar 30 08:05:32.300: //102610//AFW_:/AFW_M_Session_Terminate: *Mar 30 08:05:32.300: //-1//AFW_:HNA2683118:/AFW_M_Session_Free: MOD[Session_48722884_0_2724737304] ( ) *Mar 30 08:05:32.300: //102601//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>> 780 Queue Length = 0 <<< *Mar 30 08:05:32.300: //102601//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>> Queue 780 is Empty <<< Не могу понять, почему оно не может найти MOH. # sh flash: C2851#sh flash: -#- --length-- -----date/time------ path 1 50098196 Feb 10 2010 07:40:46 c2800nm-spservicesk9-mz.124-22.T4.bin 3 638 Sep 26 2007 07:11:34 CME_GUI_README.TXT 4 83291 Mar 26 2010 08:33:50 en_bacd_disconnect.au 5 1602 Sep 26 2007 07:11:38 CiscoLogo.gif 6 953 Sep 26 2007 07:11:38 Delete.gif 7 63055 Mar 26 2010 08:33:52 en_bacd_enter_dest.au 8 75650 Mar 26 2010 08:33:50 en_bacd_allagentsbusy.au 9 35485 Mar 26 2010 08:33:50 app-b-acd-aa-2.1.2.2.tcl 10 24985 Mar 26 2010 08:33:50 app-b-acd-2.1.2.2.tcl 11 19106 Mar 26 2010 08:33:48 app-b-acd-2.1.2.2-ReadMe.txt 12 1347 Sep 26 2007 07:11:42 Plus.gif 13 174 Sep 26 2007 07:11:42 Tab.gif 14 4448 Sep 26 2007 07:11:42 admin_user.html 15 656913 Sep 26 2007 07:11:44 admin_user.js 16 16948 Sep 26 2007 07:11:48 dom.js 17 864 Sep 26 2007 07:11:48 downarrow.gif 18 6315 Sep 26 2007 07:11:48 ephone_admin.html 19 4658 Sep 26 2007 07:11:48 logohome.gif 20 496521 Sep 26 2007 07:11:50 music-on-hold.au 21 3831 Sep 26 2007 07:11:50 normal_user.html 22 78819 Sep 26 2007 07:11:50 normal_user.js 23 843 Sep 26 2007 07:11:50 sxiconad.gif 24 2453 Sep 26 2007 07:11:50 telephony_service.html 25 870 Sep 26 2007 07:11:50 uparrow.gif 26 10230 Sep 26 2007 07:11:50 xml-test.html 27 3389 Sep 26 2007 07:11:50 xml.template 28 1826 Sep 26 2007 07:12:46 sdmconfig-28xx.cfg 29 6036480 Sep 26 2007 07:13:14 sdm.tar 30 861696 Sep 26 2007 07:13:32 es.tar 31 1164288 Sep 26 2007 07:13:50 common.tar 32 1038 Sep 26 2007 07:14:10 home.shtml 33 113152 Sep 26 2007 07:14:30 home.tar 34 1697952 Sep 26 2007 07:14:58 securedesktop-ios-3.1.1.45-k9.pkg 35 416354 Sep 26 2007 07:15:20 sslclient-win-1.1.3.173.pkg 36 5095 Mar 12 2008 09:49:36 app_faxmail_offramp.2.0.1.1.tcl 37 12262 Mar 12 2008 09:50:42 app_faxmail_onramp.2.0.1.3.tcl 38 37888 Mar 12 2008 10:49:38 app_faxmail_offramp_callflow.fm 39 45056 Mar 12 2008 10:50:26 app_faxmail_onramp_callflow.fm 40 37952 Mar 26 2010 08:33:52 en_bacd_invalidoption.au 41 496521 Mar 26 2010 08:33:56 en_bacd_music_on_hold.au 42 123446 Mar 26 2010 08:33:56 en_bacd_options_menu.au 43 42978 Mar 26 2010 08:33:56 en_bacd_welcome.au 44 34794 Mar 26 2010 08:33:58 en_bacd_xferto_operator.au1089536 bytes available (62926848 bytes used) Заранее спасибо
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